Overview
Thank you for shopping at FileFiesta. Please read this policy carefully as it outlines important information regarding our return and refund policies for digital products.
Digital Products Policy
All sales of digital products on our website are final. Due to the nature of digital goods, once a digital product has been purchased and access has been granted, we do not offer refunds, exchanges, or returns.
Why Digital Products Cannot Be Returned
Digital products cannot be returned or exchanged because:
- Digital products are delivered immediately upon purchase
- Digital files can be easily duplicated, transferred, or copied
- Once downloaded or accessed, digital products cannot be “returned” in the traditional sense
Before You Purchase
We encourage all customers to:
- Carefully review product descriptions and specifications before purchasing
- Check system requirements or compatibility information if applicable
- Contact our customer support team with any questions about product functionality or features before making a purchase
Exceptions
While we maintain a strict no-refund policy on digital products, we may consider exceptions in the following limited circumstances:
- If you did not receive access to your purchased digital product due to technical issues on our end
- If the digital product is materially different from what was described on our website
Should either of these situations occur, please contact our customer support team within 48 hours of purchase.
Customer Support
If you experience any technical difficulties with your digital purchase or have questions about your order, please contact our customer support team at support@filefiesta.com .
Our team will respond to your inquiry within 48 hrs.
Updates to This Policy
FileFiesta reserves the right to update or modify this return policy at any time without prior notice. Changes will be effective immediately upon posting to the website.